FAQ

Is your jewerly waterpoof? 

Yes, all of our products are waterproof! However we do recommend drying your jewelry if it has come into contact with water or sweat.

 

What materials do you use?

We use genuine 18k Yellow Gold & White Gold Plating on all our jewelry. Our base metals are 925 Sterling Silver and Brass. All of our jewelry is tested before, during and after production to ensure the highest quality and durability.

 

How should I store/protect my jewerly?

These are our best tips to make sure your pieces last forever:

 

  1. If your jewelry is not used often, store it in the Zuvelli packaging provided. If your climate is humid, place a small pack of drying crystals in your storage compartment.

 

  1. Keep your pieces dry. Chlorine can permanently damage or discolor your gold jewelry. Did your jewelry get wet? Gently pat them dry with a towel after they get wet.

 

  1. Always remove your jewelry when applying colognes, perfumes or other chemical products.

 

  1. Avoid wearing jewelry during physical activities or while sleeping.

 

 

How long will it take to receive my order?

Netherlands & Belgium:

1-2 days (before 19:00)

 

Europe:

4-7 days (Shipping cost €7,99)

 

All shipments are tracked. You will receive your tracking information by email.

 

 

What is your return policy?

Please check our return/refund/exchange policy here.

 

Can I exchange an item?

Yes, but only for a product of the same price. The product you purchased must also be in its original packaging if it arrives unopened. For shipping instructions, please contact us. Once we receive the package, we will ship the requested product.